Privacy Policy for nhosi.com
1. Introduction
At nhosi.com (“the Website”, “we”, “us”, or “our”), we are committed to safeguarding your personal data and respecting your privacy rights. This Privacy Policy outlines the types of personal data we collect, how we use and protect such data, and your choices and rights regarding your information. Our practices comply with the European Union General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”), as applicable.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users, visitors, and customers who access or interact with nhosi.com and any of its services or applications that reference this Policy. For purposes of the GDPR, nhosi.com is the data controller of any personal data collected through the Website or related communications. This means we determine the purposes and means of processing your personal information.
If you have any questions about this Policy or our data practices, please contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data about you:
a. Usage Data
This includes information such as browser type and version, operating system, IP address, device identifiers, access dates and times, pages viewed, referring URLs, clickstream data, and session duration.
b. Account Data
This includes data provided upon registration or purchase, such as your name, postal address, email address, and phone number.
c. Profile Data
This includes your preferences, previous orders, buying behavior, and feedback to improve customization of your experience.
d. Communication Data
This includes your inquiries, support tickets, live chat logs, email correspondence, and other communications.
e. Technical Data
This covers details about devices and networks you use, such as hardware models, operating systems, browser types, mobile network information, system configuration, and diagnostic data.
f. Transaction Data
Includes billing contact details, payment method information (processed securely via third-party payment processors), order history, delivery address, and invoice data.
g. Preference Data
Includes your contact preferences, marketing and newsletter opt-in status, product and content interests, and related consent information.
4. Legal Bases for Processing
We collect and process personal data based on one or more of the following legal grounds, as established under the GDPR and similar regulatory frameworks:
– Consent: Where you have given clear and explicit permission (e.g., marketing subscriptions).
– Contractual Necessity: Where processing is necessary to fulfill our contractual obligations to you (e.g., shipping a purchase).
– Legal Obligation: To comply with applicable laws or lawful governmental orders.
– Legitimate Interests: For purposes such as fraud prevention, enhancing user experience, marketing our services (where legally authorized), and business operations—provided such interests are not overridden by your fundamental rights.
5. Your Data Protection Rights
Subject to applicable data protection laws, you have the following rights with respect to your personal data:
– Right of Access – You can request to know if we process your data and to obtain a copy of that data.
– Right to Rectification – You have the right to request correction of incorrect or incomplete data.
– Right to Erasure – You may request deletion of your personal data where permitted by law.
– Right to Restrict Processing – You may limit the way your data is processed under certain circumstances.
– Right to Data Portability – You may request transmission of your data to another service provider in a structured format.
– Right to Object – Where your data is processed under legitimate interests or for direct marketing, you may object.
– Right to Withdraw Consent – If we process your data based on consent, you may withdraw it at any time.
– Right to Lodge a Complaint – You have the right to submit a complaint to a supervisory authority.
To exercise any of these rights, please contact [email protected].
6. Security Measures
We implement industry-standard technical and organizational security measures to protect your personal data, including:
– Transport Layer Security (TLS) encryption for data in transit
– Role-based access controls to reduce unauthorized access
– Regular backups and disaster recovery procedures
– Secure hosting infrastructure and network firewalls
– Ongoing employee privacy and data security training
While no system is entirely secure, we are committed to maintaining a high standard of security to protect your data.
7. International Data Transfers
Personal data collected via nhosi.com may be stored and processed in jurisdictions outside your country of residence, including countries outside the European Economic Area (EEA) or California. In such cases, we ensure that appropriate safeguards are in place. We rely on Standard Contractual Clauses (SCCs), adequacy decisions, and other lawful data transfer mechanisms to ensure compliance with applicable privacy laws.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting obligations. Retention periods vary by data category:
– Usage & Technical Data: 12 months from collection
– Account & Communication Data: Retained during the existence of your account and up to 2 years after inactivity
– Transaction Data: 7 years (to fulfill financial/legal obligations)
– Marketing & Preference Data: Until consent is withdrawn or up to 24 months from last engagement
9. Cookie Policy
nhosi.com uses cookies and similar tracking technologies to enhance user experience and gather analytics. Categories of cookies we use include:
– Essential Cookies: Required for login, checkout, and site navigation
– Functional Cookies: Enable enhanced features such as remembered preferences
– Analytics Cookies: Provide insights into site usage, traffic patterns (e.g., via Google Analytics)
– Performance Cookies: Help us optimize design and server performance
These cookies may be placed by us or by third-party service providers acting on our behalf.
10. Cookie Management and Legal Compliance
Upon your first visit to nhosi.com, we request your consent to use non-essential cookies via a cookie banner in accordance with GDPR and CCPA. You may modify your cookie preferences at any time by accessing our cookie settings panel or by updating browser settings to disable or delete specific cookies.
Under CCPA, California residents have the right to opt out of the “sale” of personal information. nhosi.com does not sell personal data in the traditional sense. However, some cookies used in our analytics and ad systems may be considered a “sale” under CCPA definitions. Users may manage their opt-out preferences via our cookie management tool.
11. Children’s Privacy
nhosi.com is not directed to children under the age of 13. We do not knowingly collect or solicit personal data from children. If we learn that we have accidentally collected personal data from a child under 13, we will take prompt steps to delete such data. Parents or guardians who believe their child has provided us with personal data should contact us at [email protected].
12. Policy Updates and Notifications
We may revise this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or technological advancements. Any material changes will be communicated through appropriate notices on nhosi.com. Continued use of the Website following any updates constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: [email protected]
We are committed to ensuring full compliance with applicable privacy frameworks and to fostering transparency and trust with all users. Please do not hesitate to reach out with any privacy-related inquiries.